Lead Time Consideration: We keep a large inventory of hubs, rims, and spokes on hand, but some items may need to be ordered in, and can have a longer lead time which will affect the overall build time.

Proactive Communication Encouraged: We strongly recommend reaching out to us for availability and estimated arrival times before placing your order. This ensures transparency and helps set realistic expectations for your custom wheelset journey. Contact Us

As dedicated riders at IMBY, we understand and share your excitement. Rest assured, the journey towards a perfect, custom handbuilt wheelset, crafted exactly as you envisioned, is not just a process but a promise of unparalleled riding experiences. Your patience is deeply appreciated and will be rewarded with a wheelset that truly elevates your rides.

The Order/Build Process:

Order Receipt & Part Allocation: Upon receiving your order, we immediately check our inventory. Available parts are allocated, while missing components are promptly ordered.
Building Priority: As parts arrive, we prioritize orders based on their receipt date. The oldest orders take precedence.
Expertise in Every Spoke: Our wheel builders aren’t just experts; they’re enthusiasts with years of experience and thousands of wheels built. They understand the demands of mountain biking.
Precision and Quality: Our approach to building your wheels is defined by meticulous precision, achieving less than 5% tension variance and less than 0.4mm in radial and lateral deviation. This process is more than just assembling wheels; it's about crafting durable, high-performance wheelsets designed to endure and excel for years on the most challenging trails.
Rigorous Quality Control: Every wheelset endures a thorough quality check, ensuring it's trail-ready.
Ready to Roll: Once perfected, your wheels are carefully packed and sent your way.

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